Basic Support
For a small store
4 000 UAH/month
4 hours per month · daily backups · 24/7 availability monitoring
Arrange store supportSpecialist e-commerce team · OpenCart
OpenCart support pricing
Support is separate from development: Basic Support at UAH 4,000/month, Standard Business at UAH 10,000/month and Enterprise Pro at UAH 30,000/month.
Your external technical team
You do not need to hire a dedicated programmer for routine store tasks. We handle the agreed support and development scope, from fixes and backups to integrations. You set business priorities; we plan technical work and report on delivery.
Support packages
Standard Business
For an active project
10 000 UAH/month
14 hours per month · daily backups · 24/7 availability monitoring
Arrange store supportEnterprise Pro
For priority support
30 000 UAH/month
50 hours per month · daily backups · 24/7 availability monitoring
Arrange store support24/7 monitoring does not mean every request is worked on around the clock. Hour rollover, Enterprise priority, SLA and working hours are agreed in the contract.
Scope of work
Selecting a package
Assess workload, business criticality, integrations and support hours. Record included time and SLA in the proposal.
Cost control
Agree priorities in advance and specify overage fees and unused-hour rollover terms separately.
Clear reporting
Reports show tasks, status, time and next steps. Major redesigns or new integrations are scoped as separate projects.
How we work
Brief
Discuss the business, data, constraints and expected outcome.
Review
Examine the system or prototype and identify dependencies and risks.
Estimate
Agree scope, payment stages, timing and acceptance criteria.
Implementation
Work on a copy or staging environment.
Testing and launch
Test agreed workflows and prepare rollback.
Handover and growth
Provide access, work records and next recommendations.
Frequently asked questions
How do I get an exact quote?
Send a URL, sample data and requirements. After review, agree scope, exclusions, deliverables and cost. Additional work is agreed before implementation.
Who owns the development work?
Ownership and access handover are recorded in the agreement. Third-party modules and licences retain their own usage terms.
Can support continue after launch?
Yes. Support, maintenance and new development have a separately agreed scope, with included hours, schedules, SLA and reporting.
Tell us about your project
Send a URL, catalogue sample and required integrations. We will outline the work and refine the estimate.
Arrange store support