Basic Support
For a small store
4 000 UAH/month
4 hours per month · daily backups · 24/7 availability monitoring
Arrange store supportSpecialist e-commerce team · OpenCart
OpenCart technical support and development
OpenCart technical support covering faults, updates, backups, security and improvements, with agreed priorities and response terms.
Your external technical team
You do not need to hire a dedicated programmer for routine store tasks. We handle the agreed support and development scope, from fixes and backups to integrations. You set business priorities; we plan technical work and report on delivery.
Support packages
Standard Business
For an active project
10 000 UAH/month
14 hours per month · daily backups · 24/7 availability monitoring
Arrange store supportEnterprise Pro
For priority support
30 000 UAH/month
50 hours per month · daily backups · 24/7 availability monitoring
Arrange store support24/7 monitoring does not mean every request is worked on around the clock. Hour rollover, Enterprise priority, SLA and working hours are agreed in the contract.
Scope of work
Operational monitoring
Check availability, errors and critical workflows. Monitoring coverage and alerts depend on the agreed package.
Backup and recovery
Agree backup frequency, retention and storage. Recovery testing matters as much as creating the backup.
Work plan and reporting
Separate incidents from improvements. Reports show completed tasks, hours and next priorities. An SLA response time is distinct from a guaranteed resolution time.
OpenCart, extension and theme updates
Check compatibility on a test copy and agree scope and rollback. After updating, test the catalogue, checkout and integrations.
Technical advice and support
Investigate technical questions, assess possible solutions and recommend improvements that serve the store’s actual needs.
How we work
Brief
Discuss the business, data, constraints and expected outcome.
Review
Examine the system or prototype and identify dependencies and risks.
Estimate
Agree scope, payment stages, timing and acceptance criteria.
Implementation
Work on a copy or staging environment.
Testing and launch
Test agreed workflows and prepare rollback.
Handover and growth
Provide access, work records and next recommendations.
Related project experience
Hobistor
Built an online store from scratch, automated product updates and provided ongoing support.
FitMood
Automated product synchronisation and provided website support.
Nasinynka
Redesigned the store, implemented technical improvements and provided support.
Madeofwood
Migrated from Khoroshop to OpenCart, implemented extensive automation and a new search system, and provided technical support.
Frequently asked questions
How do I get an exact quote?
Send a URL, sample data and requirements. After review, agree scope, exclusions, deliverables and cost. Additional work is agreed before implementation.
Who owns the development work?
Ownership and access handover are recorded in the agreement. Third-party modules and licences retain their own usage terms.
Can support continue after launch?
Yes. Support, maintenance and new development have a separately agreed scope, with included hours, schedules, SLA and reporting.
Tell us about your project
Send a URL, catalogue sample and required integrations. We will outline the work and refine the estimate.
Arrange store support